Privacy Policy
The Native Herd ("we", "us", "our") operates www.nativeherd.com and related ordering channels (collectively, the "Platform"), offering native-breed country eggs, cold-pressed coconut oil, coconuts and seasonal produce for sale in India. This Privacy Policy explains how we collect, use, store, share and protect your personal data, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), along with other applicable Indian laws. By using the Platform or placing an order with us, you consent to the practices described here.
1. Information We Collect
We may collect the following categories of personal data when you browse the Platform, place an order, or contact us: (a) identity and contact information such as your name, phone number, email address and delivery address; (b) order information including items purchased, quantities, order value and delivery preferences; (c) payment-related information such as the payment method, amount, transaction or UPI reference and payment status for orders you pay us for (we do not take payments on the website and do not collect or store your card details, UPI PIN or bank passwords); (d) communications you send us via WhatsApp, email, phone or the Platform; and (e) technical information such as IP address, browser type and device information collected automatically for security and analytics purposes.
2. Purpose and Lawful Basis for Processing
We process your personal data to: fulfil and deliver your orders; confirm and reconcile payments you make to us and issue invoices/receipts; communicate order confirmations, delivery updates and support responses; maintain accounts and order history; comply with tax, accounting and other legal obligations under Indian law; improve our products, website and customer experience; and, where you have given consent, send you promotional updates about new produce, offers or seasonal availability. Under the DPDP Act, our processing is based on your consent at the time of ordering or contacting us, and, where applicable, on our legitimate need to perform a contract with you or comply with law.
3. Sharing and Disclosure of Information
We do not sell your personal data. We may share it with: delivery and logistics partners, solely to fulfil your order; banks and payment service providers (such as UPI apps), only to the extent needed to receive or verify a payment you make to us; professional advisors (accountants, legal counsel) where necessary; and government or regulatory authorities where required under applicable law, court order, or to protect our legal rights. Any third party we share data with is required to handle it in a manner consistent with this Policy and applicable law.
4. Data Storage and Security
We implement reasonable security practices and procedures, as contemplated under the IT Act and its Rules, including access controls and secure storage, to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Personal data is retained only as long as necessary to fulfil the purposes described in this Policy, or as required to satisfy legal, accounting or reporting obligations under Indian law.
5. Your Rights
Subject to the DPDP Act, 2023, you have the right to: access the personal data we hold about you; request correction or updating of inaccurate or incomplete data; withdraw consent for processing (which may affect our ability to process future orders); request erasure of your data, subject to our legal retention obligations; and file a complaint with us or, if unresolved, with the Data Protection Board of India. To exercise any of these rights, please contact us using the details in Section 8 below.
6. Cookies and Tracking
Our website may use cookies or similar technologies to remember your preferences, understand site usage and improve performance. You may disable cookies through your browser settings; doing so may affect certain features of the Platform.
7. Children's Privacy
Our Platform is intended for use by adults capable of entering into a binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal data from children without verifiable parental/guardian consent, as required under the DPDP Act.
8. Grievance Officer and Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are as follows:
Grievance Officer: The Native Herd Support Team
Address: 96/2/1, Harshadri Farms, Kantanahalli, Amruthur Hobli, Kunigal Taluk, Tumkur District, Karnataka – 572111
Email: hello@nativeherd.com
Phone: +91 89714 53749
We will acknowledge and address grievances in accordance with applicable timelines under Indian law.
9. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Tumkur, Karnataka.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date.